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We feel, that there is nothing more important to do in a day, than to help you, lets go!
The Pet on Vacation Team.
How to reach us:
Pet on Vacation
60 Semple Creek Road
Tatamagouche, Nova Scotia
Get to know us!
Get to know a little more about us, what we stand for, and why we are your number 1 choice!
Excerpt from a Pet on Vacation Fact finding Interview with founder Deanna Toth. From Eventive Marketing :
EM: Why did you want to start POV? What was your
DT: I was a partner in a small resort on the Sunshine Coast in BC and a large part of my duties as guest services manager where to help create memorable stays and create sop’s.
We had decided to be a pet friendly property and I had created a little welcome kit of dog cookies, dog bed and a water bowl, to place in our guests with pets hotel room prior to their arrival. This service went over so well with our guests that word of mouth and repeat business from the Vancouver sector began to boom for us in this niche market. We kept it up for the six years we were owners and the new owners are now clients of Pet on Vacation.
EM: Do you have a background in customer service/hospitality?
DT: I think I was born with a room key in my mouth. Just kidding, but right out of high school I worked for both Hilton Canada and Hyatt Regency in Vancouver BC as a banquet waitress. Within a few years I ended up as a front desk supervisor at the then Hilton/CN Hotel Vancouver. During my tenure there, I was also awarded employee of the year. I have always loved the hospitality industry, and believe everything begins with service.
EM: Why is it important to have this service?
DT: Excellent customer service and memorable stays are what all hotels strive for. Pet on Vacation is an automatic extension of both for properties and assists them in creating the best possible stay for this niche market of guests with pets.
EM: Do most hotels welcome pets these days?
DT: The amount of properties that now welcome pets is very high in order to facilitate the large amount of guests that are now requesting this choice.
Pets are now welcome on most modes of transportation and even the large hotel booking engines such as Expedia and TripAdvisor offer “pet friendly” as a search option for their clients to keep current and facilitate the demand.
EM: Why do hotels buy pet amenity packages – does it add to their bottom
line in a world of cost cutting?
DT: This is where the “business” part of pet friendly and Pet on Vacation comes in. Welcome pet amenity packages are a “value add” option for hotels and their guests. Hotels can adjust their pet fee to accommodate the cost of a pet amenity package, much like the rate of a renovated room would be adjusted. Pet friendly hotels, that do pet friendly well, will see increases in their revenue due to their added pet fees, and the repeat business gained from the loyalty a great pet welcome creates. Surveys show that the average pet fee is $30.00 – $85.00 per stay, depending on the property or chain. This is a healthy contribution to a bottom line.
EM: What is the response from clients who have used this service?
DT: We are proud to have a “client” page on our website where we post our clients, their properties and their testimonials there. This section speaks for itself. Every guest is completely delighted with the hotel that hands him or her a welcome pet package upon arrival.
EM: How does a hotel benefit from offering pet amenity packages?
DT: -Repeat business and increased revenue. A big buzzword in the hospitality industry right now is loyalty, and many hotels and chains are spending much money trying to create it. Our pet packages create this for properties each time they hand one to their guest with a pet. This Niche market is very loyal and very close; the word of mouth is amazingly strong between guests/pet parents.
EM: You must love animals…do you have a pet of your own? Do you travel
with your pet?
DT: I do love animals, almost as much as our kids! (Prioritizing) Yes, we do have a cat and a dog; they are from two different provinces and two different SPCA’s. We are, what we affectionately call ourselves “hotel brats” and due to that, companies have moved us around a fair bit. But no, we do not travel with our dog. She is a rescue and we love her, but she has some baggage that won’t fit in our luggage! She is happiest at home.